FAQs (For Clients)

Question 1

When I instruct Property Debt Collection how much will I or my client be asked to pay?

Answer

We charge a fixed fee for our service. This amount is collected directly from the tenant.

If legal action is necessary then you will only be asked to pay a court fee so the matter can be passed to Solicitors. This sum is set by the court and will vary dependant on the level of arrears you are trying to claim.

Question 2

What if you cannot recover your fee?

Answer

We won't charge you.

Question 3

Will I or my client ever be asked to pay anything?

Answer

It is rare, but in a very small number of cases you may be asked to pay Property Debt Collection if:

You received payment directly without speaking to us
You asked us to close a file for whatever reason and/or did not follow our advice
A court fee will be requested if the next stage is legal action in order the matter can be passed to Solicitors.

Question 4

Is there any eventuality where I or my client will have to pay costs/fees?

Answer

Cases where we are asked to cease action for whatever reason or cases where you do not follow the advice we have given.

Question 5

Where is the catch?

Answer

There isn’t one.

Question 6

The debtor has contacted us, what should I do?

Answer

Once PDC are instructed all communication should be directed to us. Please ask the owner to contact us on 01992 449403 or email: admin@propertydebt.co.uk

Question 7

The debtor has made a payment to us, can we accept it?

Answer

Please notify us by return of any payments you receive from debtors where PDC are instructed. The team will review the matter and advise you how to proceed.

Question 8

How do I get updates for matters where PDC are instructed?

Answer

Portal access is available to you 24/7 to check the progress of your matters in real time.

Weekly and Monthly reports are also regularly issued. Please contact your Key Client Relationship Manager if you have any questions.