Complaints Procedure

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Property Debt Collection is committed to providing an excellent service. If for any reason you are dissatisfied with the service you have experienced we would ask that you inform us so we can evaluate and monitor our processes to ensure the highest standards are both achieved and maintained.

All complaints need to be made in writing, you can do so by sending an email to customersatisfaction@propertydebt.co.uk or via post to the address below;

Property Debt Collection Limited
Sherwood House
5 Bluecoats Avenue
Hertford
Hertfordshire
SG14 1PB

Once received your complaint will be logged and acknowledged in writing within 5 working days. The matter will be referred to a member of the Management Team who will conduct an investigation into the matters you have raised. A final written response will be issued within in 8 weeks of the complaint acknowledgement date. Please note PDC can only investigate matters that relate to PDC’s conduct and/or fees within its complaints procedure. All other issues will be responded to as a dispute.

 

Requests to Us (Subject Access Requests)

We will consider and act on any request and provide information free of charge, and you have a right to a copy of and details of the personal data held about you. We will respond to Subject Access Requests within 1 calendar month. No charge will be levied for this service unless a request is except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.

The requested information will be provided in permanent or electronic/portable form. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

Subject Access Requests can be made by contacting us via phone 01992 449403, via email customersatisfaction@propertydebt.co.uk or via post at the address below.

If you need to contact us to exercise any of your rights in relation to data protection as set out above please send your request to:

Ashley Reid
Property Debt Collection Limited
Sherwood House
5 Bluecoats Avenue
Hertford
Hertfordshire
SG14 1PB

Or by email to: customersatisfaction@propertydebt.co.uk

Or by telephone:01992 449 403

Once we have received communication from you we will log your request on our system. Consider your request, take the action deemed necessary and confirm in writing, the action taken within one month of the date we receive your request.