"I established Property Debt Collection Limited in 1993 after several years within the property management industry.
I noticed that despite the set credit control procedures in place, only a small percentage of tenants made payment on time, which led to huge debtor lists and massive financial strain on the managing agent to carry out management company tasks."
My chief objective was to find a cost effective solution to decrease the arrears in the shortest possible timescale and on 14th May 1993 I succeeded and collected my first debt of £444.00.
Since 1993 I have continued to expand the business incorporating the latest legislation and honing the recovery process. I now employ over 30 staff, have established my own legal firm which has led to Property Debt Collection successfully recovering on average over £15 million in service charge and ground rent arrears for over 140 clients nationwide each year.
In fact, over the last 10 years we have received over 216,000 instructions and successfully collected over £184 million for our Clients.
My vision for the future is the continued growth of Property Debt Collection by offering our clients an unparalleled, cost effective service.
I look forward to hearing from you.
I joined the firm in 2004 and was ratified as Associate Director in 2007. Reporting to the firms Director I oversee the day to day running of the firm in conjunction with the management team. Where any performance, management, compliance, complaint, human resource or client issue is identified, I work to find solutions, implement company policy and any necessary changes.
I regularly deal with the FCA, FOS, PDC Law, Clients, Customers and their reporting requirements; especially when any matter becomes increasingly more complicated or is escalated and a complaint requires investigation and response.
I provide direction, guidance and motivation to ensure the firms’ strategic vision is met and oversee the firms online and printed marketing campaign. Responsible for the organisation of events and conferences attended by the firm in addition, I ensure the firms HR obligations are met.
"Since joining Property Debt Collection in 2003 I have utilised my knowledge to build a solid accounts team. I am responsible for strategic planning, monitoring business performance and am the primary contact for our clients."
"I oversee the performance of our administration and call centre teams within our day to day business operations. My priority is to ensure our teams perform at the highest possible level and that our clients are completely satisfied with the service we provide. I use my experience to develop existing contacts and new business leads."
"I am responsible for Operating System development, process control and I.T support. I work closely with our clients to ensure our systems capture the necessary data for analysis and have designed and implemented a bespoke reporting function suited to each individual client's needs. I am constantly developing and remodelling our system to ensure excellence is achieved"